At ExpertKey Studio, we prioritize customer satisfaction and strive to deliver exceptional marketing services tailored to the solar industry. We understand that circumstances may arise where you need to cancel services or request a refund. Below is our policy to ensure a transparent and fair process.

1. Refund Policy

• Eligibility for Refunds: Refunds are applicable only to prepaid marketing services that have not been fully delivered. Once a service has been completed, no refunds will be issued.
• Refund Process: If eligible, refunds will be processed within 5-7 working days from the date of approval. The refunded amount will be credited back to the original payment method or bank account used during the purchase.
• Partial Refunds: In cases where some services have been delivered, partial refunds may be issued at our discretion. The amount will be calculated based on the work completed and the costs incurred.

2. Cancellation Policy

• Service Cancellation: You may cancel our services at any time by notifying us via email or through our customer portal. Cancellations made within 24 hours of purchase are eligible for a full refund, provided no work has commenced.
• Post-Cancellation Work: If work has already begun, a cancellation fee may apply. The fee will be calculated based on the hours worked and resources utilized.
• Subscription Services: For ongoing or subscription-based services, cancellations will take effect at the end of the current billing cycle. No refunds will be issued for the remainder of the period.

3. How to Request a Refund or Cancellation

• Contact Us: To request a refund or cancel services, please contact us at info@expertkeystudio.com with your order details and the reason for the request.
• Review Process: Upon receiving your request, we will review it and inform you of the status within 3 working days. If approved, the refund will be processed as outlined above.

4. Exceptions

• Non-Refundable Services: Certain services, such as customized strategies or one-time consultations, are non-refundable once delivered.
• Force Majeure: In situations beyond our control, such as natural disasters or government regulations, we reserve the right to modify or cancel our services. In such cases, we will provide alternative solutions or issue refunds at our discretion.

5. Contact Information

For any questions or concerns regarding our refunds and cancellation policy, feel free to reach out to us at info@expertkeystudio.com or call us at +1 408-641-3573. Our team is here to assist you and ensure a smooth experience.